Troubleshooting for Separators

When your separator experiences a disturbance, you need to get to the bottom of it as fast as possible. Alfa Laval troubleshooters have the knowledge and experience to solve major issues before they lead to extensive downtime and maintenance costs.

What we do

Alfa Laval has a global network of experts who offer help wherever and whenever it is needed. If a problem arises related to your Alfa Laval separator, our troubleshooters will provide support to restore performance and/or prevent a hazardous situation. As well as ensuring that the problem is addressed, they will supply a detailed analysis of the root cause and recommendations for possible areas of improvement.

Download service leaflet

Please contact us for questions and service requests.

For marine service, please call
+46 4636 7700
or send an e-mail to


  • Secure uptime
  • Reduce cost of maintenance
  • Find the root cause of unplanned shutdowns
  • Optimize processes by making sure equipment performs as well as possible
  • Improve working conditions and prevent hazardous situations

Scope of service

Alfa Laval troubleshooters are available 24/7 and across the globe. Located close to most harbours, they can be contacted through your local Alfa Laval sales representative for immediate onboard or remote support.

  • First line of support
    Depending on the issue and urgency, a nearby troubleshooter is sent to your vessel as quickly as possible.
  • Second line of support
    When needed, global troubleshooters are available for remote support and handling of advanced issues.
  • Report and recommendations
    Once the cause of the disturbance has been identified, the troubleshooter provides a detailed analysis of the issue along with recommendations to optimize performance and prolong the service life of your equipment.

All Alfa Laval troubleshooters possess:

  • In-depth product knowledge
  • Customer process understanding
  • Practical experience
  • Theoretical knowledge
  • Material knowledge
  • Automation competence

Other 360° Service Portfolio services for your equipment

  • Commissioning for Separators
  • Spare Parts for Separators
  • Condition Monitoring Spare Parts for Separators
  • Service Tools for Separators
  • Service Kits for Separators
  • Preventive Maintenance for Separators
  • Repair for Separators
  • Cleaning Services for Separators
  • Replacement and Retrofit for Separators
  • Performance Audit Marine for Separators